Shipping policy

Last updated: July 10, 2026

North Control ships within Canada.

Shipping Cost

We offer free standard shipping on eligible orders within Canada. Any available shipping options and charges are shown at checkout before payment.

Processing and Delivery

Orders are processed on business days, excluding weekends and statutory holidays.

Estimated delivery time is 1–6 business days, including processing and carrier transit time. Delivery times are estimates and may be affected by weather, carrier delays, remote locations, high order volume, or incorrect address information.

Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking may take up to 48 hours to update.

Delayed, Lost, or Damaged Orders

your order has not arrived within the estimated timeframe;
tracking has not updated for several business days;
your package is marked as delivered but cannot be found;
your order arrives damaged, incomplete, or incorrect.

Please include your order number and relevant photos when applicable. We will review the issue and provide an appropriate resolution in accordance with applicable law and our Refund Policy.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after an order has entered processing.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address provided by the customer.