Refund policy

14-Day Return Policy

We accept return requests within 14 calendar days of delivery.

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition in which it was received
Include all original tags, accessories, manuals, and components
Be returned in its original packaging
Include a receipt or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending an item back, please contact us at hello@northcontrol.ca within 14 days of delivery.

Please include your order number and the reason for the return.

Approved returns must be sent to:

North Controls
261 Montréal Rd, Unit 310
Ottawa, Ontario K1L 8C7
Canada

Once your return request has been approved, we will provide a prepaid return shipping label and instructions explaining how and where to send your package. There is no return shipping charge for an approved return when the provided label is used.

Items returned without contacting us and receiving return authorization first will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us immediately at hello@northcontrol.ca if your item is damaged, defective, or different from what you ordered. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

Custom, personalized, or special-order products
Gift cards

Please contact us before purchasing if you have questions about whether a specific product is eligible for return.

Exchanges

To request an exchange, contact us at hello@northcontrol.ca.

The fastest way to receive a different item is to return the original item according to this policy. Once the return has been approved, you may place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected.

If the return is approved, the refund will be issued to your original payment method within 10 business days after the returned item is received and approved.

Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@northcontrol.ca.